Aimed at helping health service staff to obtain the views of service users, this book is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The booklet provides evidence that users value certain elements, such as the quality of their relationship with the care giver, good communication, appropriate information and a successful outcome to the treatment, whatever the service area. It includes examples of questions to ask users about these "core concerns". Readers are encouraged to combine a number of different methods to achieve useful information in different circumstances and with different types of service users, and examples are given.

health service staff